tag:blogger.com,1999:blog-3269769402504502110.post8423749056946219922..comments2024-03-01T03:32:11.359-05:00Comments on Jessica Allison - beauty practices, products and philosophy: NYX 12th Anniversary DebacleAnonymoushttp://www.blogger.com/profile/04108209313329136795noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-3269769402504502110.post-72607956053762331322011-05-17T22:31:14.113-04:002011-05-17T22:31:14.113-04:00JUST AN UPDATE:
This is from an e-mail sent to ano...JUST AN UPDATE:<br />This is from an e-mail sent to another customer:<br /><br />Dear NYX Fan,<br /><br />Thank you for taking your time out to shoot us a little note. We want to personally express our apologies to you due to the experience that you had during our 12 Year Anniversary Sale. We hope you know that this was a good experience for us as a company, just so we know how to better prepare ourselves for our next big event!<br /><br />We hope that you accept this 50% off discount code and free shipping for your next purchase with NYX Cosmetics!<br /><br /><br />I seriously cannot believe they are still acting like this towards us. Are they incapable of admitting that the made a mistake instead of either acting like everything is fine or blaming it on their customers?MakeupArielhttps://www.blogger.com/profile/16528663271138065005noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-62404695095655680822011-05-17T15:54:45.604-04:002011-05-17T15:54:45.604-04:00I was one of the people able to get my NYX order t...I was one of the people able to get my NYX order through. After hours adding items to cart, I refreshed the check out page for about 4 hours I finally got through 20 mins before the sale ended. I feel lucky but this so ridiculous and I cannot believe they don't think they did anything wrong.Amanda Lehrkehttps://www.blogger.com/profile/09188198399099851832noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-68126213898541335222011-05-17T15:41:05.102-04:002011-05-17T15:41:05.102-04:00I have my complaint to them up on my page now if y...I have my complaint to them up on my page now if you wanted to check it out.MakeupArielhttps://www.blogger.com/profile/16528663271138065005noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-60573893918181196342011-05-17T13:17:26.001-04:002011-05-17T13:17:26.001-04:00**Correction- it was supposed to say Facebook PAGE...**Correction- it was supposed to say Facebook PAGE.<br /><br />I can't type :pSnarky Phttps://www.blogger.com/profile/06005094152086792450noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-84111585706292306472011-05-17T13:16:02.007-04:002011-05-17T13:16:02.007-04:00They've lost a customer by ways of me never pu...They've lost a customer by ways of me never purchasing again.<br /><br />I seriously can't believe they pulled this kind of a stunt. I mean, I'm far from an IT expert, but I'm an IT Geek by trade.... And the "crash" very well may have and probably was caused by us thousands trying to purchase products and hitting the servers constantly. However- as considerably large business, they should have been prepared for this kind of a response- especially in regards to a sale of this magnitude.<br /><br />This was an easy way to drive a lot of traffic to their website, to their Facebook pate, and to their twitter accounts. Interpret that how you will- but I think it's awful convenient they didn't just shut down the site and offer a "Rain Check Sale" until they were able to get everything <i>fixed</i>.<br /><br />This also just reaffirms my stance of purchasing products from Indie MMUC's. At least I make friends with most of the owners!Snarky Phttps://www.blogger.com/profile/06005094152086792450noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-9645737655849409012011-05-17T12:16:27.022-04:002011-05-17T12:16:27.022-04:00Phyrra
Bahaha...thanks for the compliment, and jus...<i>Phyrra</i><br />Bahaha...thanks for the compliment, and just to let you know, I actually really liked your post- i wanted to steal the name "NYX- Customer Service, You're Doing It Wrong". It's funny 'cause it's true!<br /><br /><i>Musing</i> <br />You and my fiancé are on the same page here- he's of the "time is money" persuasion. And honestly, I could have made a couple grand during the amount of time I sat there trying to buy $44 worth of makeup.<br /><br />For me, it's more the response than anything. I honestly expected to log on to the site and find a small handful of older products marked down, and I really wouldn't have been angry if this was just an issue of selling out quickly, etc...because that's to be expected. Yes, NYX is cheap to begin with, but a promise is a promise- right?<br /><br /><i>Ngelic & Ana</i><br />Yeah, this actually makes Sleek look like the silly little sister- they goofed, and continue to botch things as they clean up their mess, but at least I can see them trying!<br /><br />NYX was rude to customers on every single platform I've seen- Twitter and Facebook responses were short & condescending, and customers who tried to contact them in person were yelled at and even HUG UP ON! <br /><br />I have to say, while I'm sure there were some irate customers screaming at the NYX people- and there is NO excuse for that, customer service people are just the mouths and ears on the ground- they can't generally make decisions, and are really there just to relay your info to those that can- that is still no excuse for yelling back at the customer (or worse, hanging up on them). The thing to remember here is that the irate customer isn't being PAID to keep their cool. Customer Service professionals are.<br /><br /><i>MakeupAriel</i><br />Glad you liked the blog, though I'm sorry you had to find it on such a negative note! I'll definitely hop over to your site to see what you have to say!Anonymoushttps://www.blogger.com/profile/04108209313329136795noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-72610551740537985982011-05-17T11:57:30.312-04:002011-05-17T11:57:30.312-04:00I too tried to get on the NYX website for hours fo...I too tried to get on the NYX website for hours for this sale and was unsuccessful. I the following comment on their facebook site only to have the comment deleted and blocked from posting anything else on their site..."One word.....FRUADULENT! A professional company should anticipate traffic such as this on a sale and for your site to be continuously down during the entire length of the sale and then offer your customers a "deal" not even close to the sale advertised is FRAUD! In case you are wondering here is the definition of fraud: noun - deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage." I will NEVER spend another dime with NYX and I am so glad that you are encouraging others to file a complaint with the FTC. What NYX did was flat out wrong!Kate C.noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-1754096887274672082011-05-17T11:02:36.795-04:002011-05-17T11:02:36.795-04:00Your post is really well written on the subject. I...Your post is really well written on the subject. I wrote mine too quickly because I was pissed at the experience.Phyrrahttps://www.blogger.com/profile/02168093054712781267noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-60551009570897839302011-05-17T08:51:50.352-04:002011-05-17T08:51:50.352-04:00These failed sales are getting old already.
Call m...These failed sales are getting old already.<br />Call me a snob but I don't get the fuss about a sale on products that are already cheap, especially as it was announced there wouldn't be a GWP nor free shipping. I'd rather pay the full price and not lose 24 hours in front of a computer.<br />But then you have a point on CS: don't try playing the big sale game if you haven't anticipated the technical requirements, and don't be rude when talking to customers, stressed or not. Big fail there, NYX.Musing on Beautyhttps://www.blogger.com/profile/07594192030035675016noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-44684763824369073602011-05-17T04:45:02.035-04:002011-05-17T04:45:02.035-04:00Wowowoww! Ithought Sleek MakeUP was bad! I serious...Wowowoww! Ithought Sleek MakeUP was bad! I seriously had and still ahve a grudge with them from November but this takes the cake. <br /><br />I've been a NYX girl since forever, I own almsot every item they sell but if they treat us this way... I think I might needa rethink about it huh?Ngelichttps://www.blogger.com/profile/13776430383343484671noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-3512829752815609192011-05-17T04:07:32.779-04:002011-05-17T04:07:32.779-04:00O_o Just...
I've no words, especially after a...O_o Just...<br /><br />I've no words, especially after all the other cosmetic comapnies'... what to call them? Scandals?Anahttps://www.blogger.com/profile/07137019202329436322noreply@blogger.comtag:blogger.com,1999:blog-3269769402504502110.post-7779390772797071552011-05-17T03:50:22.914-04:002011-05-17T03:50:22.914-04:00thank you for stating this the way that you did. I...thank you for stating this the way that you did. I will now be following your blog as I see you have other helpful & intelligent posts.<br />I will be posting my response to the NYX sale on my blog tomorrow (I just hope it doesn't turn into an angry "don't be rude" one), I hope you feel free to check it out.MakeupArielhttps://www.blogger.com/profile/16528663271138065005noreply@blogger.com